Leamington Sight and Sound Services

Fast and efficient service calls are achieved using our unique "Service Exchange" facility. This is not to be confused with 'loan' equipment. If the problem can't be rectified on site, we replace it with an equivalent product. There's no return for "swap back", so there's only one charge, one visit and no waiting for spares. More importantly the site is working "Now". Our vehicles carry a full compliment of spares, and our database gives us accurate and detailed information for efficiency. Of course standard service calls are still available should your operational requirements dictate.

We are very proud of our unique bespoke database and its accuracy. It contains every detail of a system and its installation, the service history, images and costing reports. This allows our helpline to evaluate problems and possibly solve them using those images to instruct the operator. If a call-out is then necessary it gives accurate details to our engineers. Constantly updated, it has proved a valuable resource to our clients, saving time, money and keeping sites operational. It is backed up daily on three separate servers, one of which is off-site.

Our project management procedure is consistent with best practice. Our comprehensive knowledge of CDM and HSE regulations means we can offer an integrated and painless installation, giving one point of contact. We use our own installation engineers and oversee any of our business partners on the project, including structural engineers, riggers, programmers and electrical contractors, thus producing a seamless installation. Our business partners are carefully chosen for their specialist skills, experience and knowledge, they also share our dedication and passion for customer service and satisfaction.

Our job is to convert your needs into reality, helping define those needs, creating your designs and layouts using our full CAD facilities, and in some cases including a CGI movie realisation. We have partnerships with many specialist companies, so rarely will you see "provided by others"on our specifications. It's a fully comprehensive design solution, highly detailed and integrated with the other professionals working on the project. It's not just having "joined up" technology that's important, it's also producing a joined up project.

Working very closely with you, we produce a precisely aligned specification, matching the design criteria and budgets. Future proofing is important, not only in terms of technology, but possible future operational requirements. Our long established relationships with most leading manufacturers allow us to keep constantly updated on emerging new technologies and products.

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Our fully qualified bench engineers service all manner of sound, lighting and video equipment, ancient and modern. We operate a policy of continued professional development, constantly attending manufacturers training courses. Over the years we have, not suprisingly, built up a large "grave yard" of spares, and having grown up along side many of today's major innovators and manufacturers, we take pride in knowing that "if we can't do it we know a man who can". We are proud to say many of these same manufacturers refer customers to us for service.

We take a great interest in the ongoing wellbeing of a site, long after the installation has been completed. We feel this is what sets us apart from others and differentiates a true integrator installer from a disinterested contractor. We look after every aspect together with the service side of projects we complete.We do not walk away thinking "job done" when completed and "that's it". We like to become a part of your operation and not a spare part.

Using Local Authority approved equipment we can handle most noise problems, whether they be Noise Escape, Limiting, Noise and Work or Control. Live music, DJ or recorded music, there is always a solution to be found. Careful design in the first instance can take care of most issues. As we are council approved, we can negotiate on your behalf with the EHO to ascertain the problems in detail and then deal with them. One piece of free advice - if you know or suspect that you may have an issue, DON'T wait until the warning letter arrives, be pro-active.